The work that makes you money shouldn't wait on a person.
Every question answered in minutes, every quote followed up, every at-risk customer caught before they leave — without hiring. We build it into the tools you already use, and every Monday you see exactly what it brought in.
- Free
- Uses your own data
- No call to book
- Where's my order — 23 answered off the carrier feed90 sec average
- Back-in-stock question — answered, then ordered2 min after it landed
- After-hours sizing question answered + soldSat 19:42
- Refund above your limit — needs your callFlagged Friday
A tracking feed showed a parcel as out for delivery, but the carrier had flagged it as damaged. Instead of sending the routine update, it held the reply and passed the customer to you, so they heard it from a person.
That's a live line, not a recording. Call it and ask anything a customer would.
Three places the money leaks out.
Most growing ecommerce and B2B teams leak money in all three — not because anyone is slacking, but because nobody can be everywhere at once. We find the leak costing you most and close it first.
Revenue
The question that lands at 6:40pm and gets read Tuesday. The full cart nobody answered in time.
First response · pre-sale questions · quote follow-up · win-back
Contact a lead within an hour and you're about 7× more likely to qualify it than if you wait one hour longer.
Support
An inbox growing faster than the team, answering the same twelve questions every week.
Triage · order status · routing · the answers that repeat
88% of customers expect faster replies than they did a year ago, and 74% expect help to be there around the clock.
Customer success
The customer who quietly stops reordering — and you find out from the quarterly numbers.
Reorder timing · health signals · renewals · win-back
Keeping 5% more of your customers can lift profits by close to 100%.
And the money you've already earned: 56% of small businesses are owed on unpaid invoices — $17.5K on average.
Meet your crew. Each one owns a single job.
Instead of one tool that tries to do everything, you get specialists. Each one handles a single job around the clock, works inside the tools you already use, and checks with you before anything important goes out. Start with whichever one is costing you most.
The Responder
Nothing that comes in sits unanswered overnight.
RevenueContinuousThe Quote Chaser
No quote that went out dies of silence.
RevenueDailyThe Triage Clerk
The shared inbox arrives sorted, and the repeats are already drafted.
SupportContinuousThe Account Watcher
Nobody churns quietly.
Customer successWeeklyThe Collector
Aged invoices get chased on a schedule, so no person has to be the bad guy.
CollectionsDailyThe Monday Clerk
Every Monday you see what got done, what needs you, and what it earned.
ReportingWeekly
Nothing reaches your customers without your say-so — you stay in control of every message.
Same inquiry. Two different companies.
Tuesday, 6:40pm. Someone with a full cart asks whether the large will fit before they'll buy.
Illustrative example.
Know exactly what it earned you. Every Monday.
One page in your inbox: what came in, what got handled, what's waiting on you, and what it brought in. No dashboards to log into, and no wondering whether it's working.
Caught before it reached a customerA customer with an open complaint placed a new order. Instead of sending the usual thank-you and upsell, it paused and flagged the account so you could reach out personally.
You'll see it working before you commit.
Most agencies ask for a big retainer and a leap of faith. We'd rather earn your trust, so we take the risk off your plate from day one.
Hear it for yourself
Call our live line right now and ask anything a customer would. No sign-up, no sales pitch.
A free audit, no strings
We measure how fast your business really responds and show you exactly where customers are slipping away. The results are yours either way.
Live in 30 days — guaranteed
One workflow, one fixed price. If it isn't live within 30 days, you don't pay the balance.
Clear, fixed pricing. No sales call required.
The audit
We measure how long your business actually takes to respond, on the channel your customers use. You get the numbers whether or not you hire us.
Start hereYour first workflow
One workflow, built into the tools you already use and handed over working. Live within 30 days, or you don't pay the balance. Fixed price, no retainer required.
Start with the auditWe run it
We keep everything running smoothly, adjust it as your business changes, and send you a results report every Monday. Month to month, cancel anytime. Add more workflows whenever you're ready.
See how it worksSoftware your vendors charge for is billed by them, not by us. You keep everything we build, on your own accounts.
You work directly with the person who builds it.
I'm Nathan. I design every workflow myself, and my AI crew runs them around the clock — so you get a specialist's attention without an agency's overhead. No account managers, no hand-offs to a junior team. And if a $40 tool would solve your problem better than a custom build, I'll tell you.
— Nathan
founder
Reach me at startupformulas.com/audit
Find out where you're losing customers — free.
Give us one number and about a day. We'll show you how quickly your business really responds and exactly where customers are slipping through. The results are yours to keep.